Let me start of a series of short posts outlining the different channels to engage our support team. The Informix Follow the Sun (FTS) service is a "Direct to SME" model wherein you can directly get in touch with a certified down systems engineer irrespective of the day or time you have a Severity 1 Down system issue. This English-only option ensures that you receive direct-to-engineer attention and 24/7 Support assistance to get you up and running quickly and effectively.

Here is how you can engage them:

 - If you are in the US: call the FTS Number : 1-888-876-9797
 - If you are outside the US;
    - Use ATT Direct Access
    - Then call the FTS number.