As promised in my blog (Multifarious Cogitations), I will focus in this blog entry on one area that we are bolstering as part of  ‘Delight the install base’ (see #1 from the chart I posted).  Just to be clear the current install base is comprised of companies that range in size from very small businesses to the largest of enterprises across the globe.

I saw the cover of Computer world the other day with a title of "Swinging toward centralization". I'm not one to be jumping on trends but I think this idea has merit. To me, it ties into virtualization, possibly cloud computing, and also the IBM concepts of the smart planet.

Let me start of a series of short posts outlining the different channels to engage our support team. The Informix Follow the Sun (FTS) service is a "Direct to SME" model wherein you can directly get in touch with a certified down systems engineer irrespective of the day or time you have a Severity 1 Down system issue. This English-only option ensures that you receive direct-to-engineer attention and 24/7 Support assistance to get you up and running quickly and effectively.

Here is how you can engage them:

The next Informix in a Box seminar will be held at St. John Fisher College in Rochester, New York.

Affiliation:
St. John Fisher College
Computer Science Program

The Informix Zone is pleased to announce a brand-new Advertising Offering. Benefit from our excellent Google Ranking and advertise your offers and services on the Informix Zone. There is no better place on the Internet for your Informix related advertisements !

• Date: Wednesday, Apr the 21th
• Time: 1 hour, 8:30 AM Pacific, 10:30 AM Central, 11:30 AM Eastern, 4:30 PM London, 5:30 PM Berlin/Paris
• Title: Benefits of IBM Timeseries
• Speaker: Kevin Brown (IBM, Informix Lead Architect)

You can register for the webcast here...

 Prolific author and Informix zealot Carlton Doe has taken his first steps into the blogosphere! Join me in welcoming him!

 Prolific author and Informix zealot Carlton Doe has taken his first steps into the blogosphere! Join me in welcoming him!

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